Cancellation & Rescheduling Policy

Riviv Mobile IV LLC

Effective Date: September 7, 2026

At Riviv Mobile IV LLC, we understand that circumstances may change and that appointments sometimes need to be cancelled or rescheduled. Because our services are provided by healthcare professionals who travel directly to the client and require dedicated clinical time, supplies, preparation, and travel, we require advance notice for appointment changes.

By scheduling an appointment with Riviv Mobile IV LLC, you acknowledge and agree to the following Cancellation and Rescheduling Policy.

1. Cancellation or Rescheduling More Than 24 Hours in Advance

Appointments cancelled or rescheduled 24 hours or more before the scheduled appointment time will not be subject to a cancellation fee.

When applicable, clients may reschedule their appointment based on availability.

2. Cancellation or Rescheduling Less Than 24 Hours in Advance

Appointments cancelled or rescheduled less than 24 hours before the scheduled appointment time will result in a 50% cancellation fee based on the scheduled service price.

This fee compensates Riviv Mobile IV for reserved clinical time, staffing, preparation, travel planning, supplies, and the inability to reasonably offer the appointment time to another client.

Any applicable cancellation fee may be charged to the payment method provided at the time of booking.

3. Cancellation or Rescheduling Less Than 2 Hours Before the Appointment

Appointments cancelled or rescheduled less than 2 hours before the scheduled appointment time will result in a 100% cancellation fee based on the scheduled service price.

The full service fee will be forfeited and/or charged to the payment method on file.

This policy applies because appointments cancelled within two hours of the scheduled start time generally cannot be reasonably filled by another client and may involve clinical staff already preparing or traveling to the appointment location.

4. No-Show Appointments

A no-show occurs when a client is unavailable or does not appear at the agreed-upon service location at the scheduled appointment time and has not provided appropriate notice.

A no-show will be treated as a cancellation occurring less than two hours before the scheduled appointment and will result in a 100% cancellation fee based on the scheduled service price.

If Riviv Mobile IV has already arrived at the service location, the appointment may also be considered a completed service visit for purposes of applicable fees.

5. Late Arrival

Because Riviv Mobile IV provides mobile healthcare services and schedules clinical personnel for specific appointment times, significant delays may affect our ability to safely and appropriately provide treatment.

If a client is significantly late, Riviv Mobile IV may determine that the appointment cannot be completed within the scheduled time. In such circumstances, the appointment may be treated as a late cancellation or no-show and the applicable cancellation fee may apply.

6. Medical or Clinical Reasons

Riviv Mobile IV reserves the right to decline, postpone, modify, or discontinue treatment when a healthcare professional determines that providing the requested service is medically inappropriate, contraindicated, or otherwise unsafe.

A client will not be charged a cancellation fee when Riviv Mobile IV cancels or declines a scheduled treatment solely because our healthcare professional determines that the requested treatment cannot safely be provided, except where another applicable fee has been separately disclosed and is permitted by law.

7. Emergencies and Extenuating Circumstances

Riviv Mobile IV understands that genuine emergencies and unforeseen circumstances can occur.

At its discretion, Riviv Mobile IV may waive or reduce a cancellation fee when extraordinary circumstances exist. Any waiver or reduction is determined on a case-by-case basis and does not create an obligation to waive the policy in future circumstances.

Routine scheduling conflicts, changes in plans, transportation issues, work obligations, or forgetting an appointment generally do not qualify as emergencies.

8. How to Cancel or Reschedule

To cancel or reschedule an appointment, clients should contact Riviv Mobile IV as soon as possible using the contact information provided during the booking process or on our website.

The cancellation or rescheduling time will be determined based on the date and time Riviv Mobile IV receives the cancellation or rescheduling request.

Leaving a voicemail, text message, email, or other communication does not automatically guarantee that the appointment has been cancelled unless the request is successfully received by Riviv Mobile IV.

9. Authorization for Cancellation Fees

By scheduling an appointment, providing payment information, or otherwise confirming an appointment with Riviv Mobile IV, you acknowledge that you have reviewed and agreed to this Cancellation & Rescheduling Policy.

You authorize Riviv Mobile IV LLC to charge any applicable cancellation, rescheduling, or no-show fee to the payment method provided at the time of booking, to the extent permitted by applicable law.

Applicable fees are based on the service price that was scheduled at the time the appointment was booked.

10. Policy Acknowledgment

This Cancellation & Rescheduling Policy is incorporated into Riviv Mobile IV LLC's Terms and Conditions and applies to all appointments unless otherwise expressly agreed to in writing by Riviv Mobile IV.

By booking an appointment, the client acknowledges that they have had an opportunity to review this policy and agrees to be bound by its terms.

Riviv Mobile IV LLC reserves the right to modify this policy at any time. Updated policies will be posted on our website and will apply to appointments scheduled after the effective date of the revised policy.

Contact

Riviv Mobile IV LLC
Email: Info@goriviv.com
Website: www.goriviv.com