Privacy Policy

Effective Date: September 7, 2026

Riviv Mobile IV LLC (“Riviv Mobile IV,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, use our online services, schedule an appointment, communicate with us, or otherwise interact with Riviv Mobile IV.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

We may collect information you voluntarily provide to us, information collected automatically when you use our website, and information provided by third-party service providers.

Information You Provide

Depending on how you interact with Riviv Mobile IV, we may collect:

• Full name

• Email address

• Telephone number

• Billing and payment information

• Appointment and scheduling information

• Service preferences

• Information submitted through contact or appointment forms

• Communications you have with us

• Other information you voluntarily provide

Health-Related Information

Because Riviv Mobile IV provides IV hydration and wellness services, certain services may require you to provide health-related information, such as information contained in a medical or wellness questionnaire.

We collect and use health-related information only when reasonably necessary to evaluate eligibility for services, provide or coordinate services, communicate with you regarding your appointment, maintain appropriate records, comply with applicable laws, or for other purposes permitted by law.

Please do not submit highly sensitive medical information through a general website contact form unless specifically requested through a secure process provided by Riviv Mobile IV.

Where applicable, information relating to your healthcare services may be subject to additional federal or state privacy requirements, including requirements that may apply under the Health Insurance Portability and Accountability Act (“HIPAA”). Whether HIPAA applies to a particular interaction depends on the circumstances and Riviv Mobile IV's role in providing the service.

2. Information Collected Automatically

When you visit our website, certain information may automatically be collected, including:

• IP address

• Browser type and version

• Device type

• Operating system

• Time zone

• Date and time of website visits

• Pages viewed

• Referring websites or search terms

• General information regarding how you interact with our website

• Cookies and similar technologies

We may use this information to operate, maintain, secure, and improve our website; understand website usage; analyze trends; detect fraudulent or abusive activity; and improve the user experience.

3. Cookies and Tracking Technologies

Riviv Mobile IV may use cookies, pixels, analytics tools, and similar technologies to operate our website and understand how visitors use it.

Cookies may be used to:

• Keep the website functioning properly

• Remember preferences

• Analyze website traffic

• Improve website performance

• Support marketing or advertising activities, where applicable

You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect the functionality of portions of our website.

4. How We Use Your Information

We may use personal information for purposes including:

• Providing and coordinating our services

• Scheduling and managing appointments

• Processing payments

• Responding to questions and requests

• Communicating with you about appointments or services

• Sending requested communications or marketing messages

• Improving our website and services

• Maintaining business and service records

• Preventing fraud, abuse, or unauthorized activity

• Protecting the safety and security of our customers, personnel, and business

• Complying with legal and regulatory requirements

• Enforcing our policies and agreements

We will not use your personal information for purposes materially different from those described in this Privacy Policy without providing additional notice when required by applicable law.

5. Payment Information

Payments may be processed through third-party payment processors.

Riviv Mobile IV may receive limited information associated with a payment transaction, such as payment status, transaction information, or the last four digits of a payment card. Full payment card information may be collected and processed directly by our third-party payment processor.

We do not intentionally store complete payment card numbers on our own systems unless necessary and permitted by applicable security requirements.

6. How We Share Information

We may share personal information with trusted third parties when reasonably necessary to operate our business and provide services.

These parties may include:

• Payment processors

• Appointment and scheduling platforms

• Website hosting providers

• Information technology and security providers

• Email and communication providers

• Analytics providers

• Professional advisors

• Service providers acting on our behalf

We may also disclose information when required or permitted by law.

We do not sell your personal information for money.

7. Medical and Health Information

Riviv Mobile IV takes the privacy and confidentiality of health-related information seriously.

Health-related information provided in connection with our services will be handled in accordance with applicable federal and state laws and regulations. Access to health-related information is limited to individuals and service providers who have a legitimate business, operational, or service-related need to access such information.

If a separate Notice of Privacy Practices applies to our healthcare services, that notice will govern the use and disclosure of protected health information to the extent required by applicable law.

8. Communications

If you provide your telephone number or email address, we may use that information to communicate with you regarding appointments, services, requests, transactions, or other matters related to your interaction with Riviv Mobile IV.

Where permitted by law, we may also send promotional or marketing communications.

You may opt out of marketing emails by following the unsubscribe instructions included in those communications. You may also contact us directly to request removal from certain marketing communications.

Opting out of marketing communications does not prevent us from sending necessary transactional or service-related communications.

9. Third-Party Websites and Services

Our website may contain links to third-party websites, applications, scheduling platforms, payment processors, or other services.

Riviv Mobile IV does not control and is not responsible for the privacy practices or content of third-party websites or services.

We encourage you to review the privacy policies of any third-party service before providing personal information.

10. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.

Accordingly, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

11. Data Retention

We retain personal information for as long as reasonably necessary to provide services, maintain appropriate business and service records, fulfill the purposes described in this Privacy Policy, resolve disputes, enforce agreements, comply with legal obligations, and satisfy applicable regulatory requirements.

Retention periods may vary depending on the type of information and the circumstances under which it was collected.

12. Children's Privacy

Our website and services are not directed toward children under the age of 13 unless specifically permitted and supervised by a parent or legal guardian and otherwise allowed by applicable law.

We do not knowingly collect personal information from children under 13 through our website without appropriate authorization.

If you believe a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate steps.

13. Your Privacy Rights

Depending on where you live and applicable law, you may have certain rights concerning your personal information.

These rights may include the right to:

• Know what personal information we collect

• Request access to personal information

• Request correction of inaccurate information

• Request deletion of certain information

• Request information regarding how your information is used or disclosed

• Opt out of certain marketing communications

• Exercise other rights provided by applicable federal or state law

Certain information may be exempt from deletion or other requests when we are required or permitted by law to retain it.

To request information regarding your privacy rights, contact us using the information provided below.

14. Legal Disclosures

We may access, use, preserve, or disclose personal information when we reasonably believe doing so is necessary to:

• Comply with applicable law, regulation, legal process, subpoena, or court order

• Respond to a lawful government request

• Protect our rights, property, or safety

• Protect the rights, property, or safety of our customers, employees, or others

• Investigate suspected fraud, abuse, or illegal activity

• Enforce our agreements or policies

• Respond to an emergency or otherwise protect someone's safety

15. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our services, technology, business practices, or legal requirements.

When we make changes, we will update the “Effective Date” at the top of this Privacy Policy.

We encourage you to periodically review this Privacy Policy to remain informed about how we protect your information.

16. Contact Us

If you have questions about this Privacy Policy, wish to exercise an applicable privacy right, or have concerns about how your personal information is handled, please contact us:

Riviv Mobile IV LLC
Email: Info@goriviv.com
Website: www.goriviv.com

We will make reasonable efforts to respond to privacy-related requests in accordance with applicable law.